Privacy Policy
Last Updated On 12-June-2025
Effective Date 12-June-2025

Privacy Policy for Techiesim.com

1. Introduction

Welcome to Techiesim.com. We offer a broad range of products and services, including software for TV marketing and digital content placement, feedback display systems, museum audio repeating devices, touchscreen information solutions for educational topics, and educational packages for performance theatre. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website and purchase our products or services. By accessing or using our site, or by making a purchase, you agree to the practices described below.

2. Information We Collect

2.1. Information You Provide Directly

When you interact with our website, purchase our products, or sign up for our educational services, we may collect:
- **Contact Details:** Your name, email address, telephone number, and mailing address.
- **Payment and Transaction Information:** Payment details like credit/debit card information and billing addresses. (Payment processing is handled securely through our third-party provider, as explained in Section 4.1.)
- **Membership and Account Information:** When you register for an account—whether as a customer or for our educational package via Paid Memberships Pro and WooCommerce—we collect registration details (such as name, email, and password).
- **Educational Package Data:** For our educational service, which targets:
- **Individual paying customers (freelancers and others not in a formal education setting),**
- **Theatres or performance venues, and**
- **Educational institutions,**
teachers can create profiles for students. For these accounts, we collect information such as teacher and student names, usernames, passwords, and other details needed to tailor educational content (focused on technical theatre and acting skills). In cases where educators create profiles for students aged 8 and older, data relating to the educational progress and usage may be collected.
- **Enquiry Data:** Information provided through our contact forms (powered by Ninja Forms), including your name, email address, and any messages you send.

2.2. Information Collected Automatically

When you visit Techiesim.com, we automatically collect certain data including:
- **Usage Data:** Information such as browser type, IP address, pages visited, and other diagnostic data.
- **Device Information:** Details about your device—such as device type, operating system, and device version—to help us optimize your experience.
- **Cookies and Tracking Technologies:** These tools enhance your browsing experience and help us analyze site usage. Google Analytics is used for aggregated data analysis (see Section 4.4).

3. How We Use Your Information

We use your personal information to:
- **Process Orders and Manage Memberships:** Fulfill your orders, process payments, and manage your accounts.
- **Provide Customer Support:** Offer assistance and respond to inquiries.
- **Analyse and Improve Our Website:** Use aggregated data (including from Google Analytics) to understand usage patterns, device types, and to improve our services.
- **Communicate with You:** Send you order confirmations, invoices, important updates, and, when permitted, marketing communications (which can be opted out of).
- **Deliver Educational Services:** For our educational packages, teacher and student data is used to create and manage tailored educational content. Teachers can manage their accounts and student profiles so that content is adjusted based on the preferences or consents granted by each student. This platform supports educators from various sectors—including individual freelancers, theatres or performance venues, and educational institutions—to enhance learning in technical theatre and acting skills.

4. Third-Party Services and Integrations

Our website incorporates several third-party services to support its operations. In each case, these services process data in accordance with their privacy practices:

4.1. Payment Processing – Stripe

- **Service Details:** We use Stripe to handle payment transactions.
- **Data Handling:** Stripe processes your payment information (such as credit/debit card details) securely. Payment data is transmitted and processed directly by Stripe—not stored on our servers.
- **Learn More:** For details on how Stripe handles your data, please review their [Privacy Policy](https://stripe.com/gb/privacy).

4.2. Membership and E-Commerce – Paid Memberships Pro and WooCommerce

- **Service Details:** These platforms allow us to manage memberships, registrations, and process orders.
- **Data Handling:** They collect and process personal and transactional information necessary for order fulfillment and account management.

4.3. Contact Forms – Ninja Forms

- **Service Details:** Our contact forms, powered by Ninja Forms, collect data (e.g., name, email, and message content) when you contact us.
- **Data Handling:** Information submitted is stored securely and used solely to respond to inquiries or as otherwise required by law.

4.4. Website Analytics – Google Analytics

- **Service Details:** We use Google Analytics to collect and analyze aggregated data about website usage—including the number of visitors, device types, operating systems, and versions.
- **Data Handling:** The data is processed in an aggregated and anonymized form to help improve site performance and user experience.
- **Opt-Out Options:** You may opt out of Google Analytics tracking via the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout). For more details on Google’s data practices, see their [Privacy & Terms](https://policies.google.com/privacy).

5. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:
- Enhance your experience through personalized settings and session management.
- Gather aggregate data, including from Google Analytics, to better understand how you use our site.
- Support targeted advertising and remarketing initiatives.

You may modify your browser settings to control cookie behavior, though disabling cookies might impact certain functionalities on our site.

6. Data Sharing and Disclosure

We may share your personal data as follows:
- **With Third-Party Service Providers:** We disclose data to partners (like Stripe, Paid Memberships Pro, WooCommerce, Ninja Forms, and Google Analytics) strictly for order processing, membership management, customer support, or website analytics. These partners are contractually required to safeguard your information.
- **For Legal Reasons:** When required by law or legal process, we may disclose your data.
- **Business Transfers:** In any merger, acquisition, or sale of our business, your data may be transferred to the acquiring entity, which will be bound by this Privacy Policy.

7. Data Security

We implement a range of physical, technical, and administrative measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no internet-based system can be 100% secure; while we take steps to protect your data, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
- The right to access or update your information.
- The right to request deletion or restriction of processing.
- The right to object to certain types of data usage.

To exercise these rights or for any privacy-related concerns, please contact us using the details provided at the end of this policy.

10. International Data Transfers

If you access our website from outside the United Kingdom, please note that your data may be transferred to, stored, and processed in jurisdictions—including the United Kingdom—where our service providers operate. We take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy.

11. Children’s Privacy

Our website and services—including our educational package—are designed for individuals aged 8 and above. Recognizing that our educational package is used by minors under the management of teachers or educational institutions, we take extra care to protect their personal data. In instances where applicable law requires parental or guardian consent prior to the collection of personal data from minors, such consents will be obtained prior to data collection. We do not knowingly collect data from children under age 8.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of the policy and notify you as required by law. We encourage you to review this policy periodically to stay informed about our data protection practices.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

**Email:** [Insert Email Address]
**Mailing Address:** [Insert Physical Address]